About
Leader, Manager, & Technology Specialist.
As a Leader I have 1 job, to grow people. As a manager I have 2 jobs, to grow and protect company assets. As a Tech Specialist my job is to oversee the implementation, configuration, updating, and maintenance of IT systems and IT components.
- Birthday: May 4, 1981
- Website: www.jakeesmith.com
- Degree: Certificate in Strategic Management
- Location: Saint George, Utah, USA
- Age: 41
- Email: jake@jakeesmith.com
- Personality: ISTJ
- Hireable: yes
Professional Skills
Resume
My objective is to grow people and protect company assets.
Sumary
Jake Smith
5+ years’ experience as a Customer Service and Installation Manager, 15+ years’ experience in transportation and cabinet installation. I am familiar with residential and commercial building techniques. Although expired I have held A+, Network+, and CCNA Certifications. I am practicing and increasing my skills to obtain the CompTIA Linux +, Python PCAP, and Microsoft Office Specialist: Expert certifications. I graduated collage at Dixie Techinal Collage in the area Strategic Management, This 1 year certificate included 60 hours of training in Leadership, Human Resources, Project Management, and Business Finance.
Education
Certification in Strategic Management
2022 - 2023
Dixie Technical Collate, St. George, Utah
Gained a working understanding of key & critical management disciplines that validated me for advancement or additional responsibilities within my current organization.
Certifications in It Essentials, A+, Network +, CCNA (Expired in 2007)
2001 - 2002
South West Applied Technical Collage, Cedar City, Utah
Increased my knowledge of computer equipment and learned how to store, retrieve, transmit, and manipulate data. I explored computer hardware, networks and networking, and basic computer programming. I specialized in Computer Building and Linux System Administration
Highschool Diploma, General Education
Graduated 1999
Canyon View Highschool, Cedar City, Utah
I graduated high school 6 months early, as well as obtained an average 3.78 GPA
Professional Experience
Service Advisor
April, 2023 - Present
Newby Buick GMC, St. George, Utah
Results-driven Service Advisor with a passion for automotives and assiting customers. As a Service Advisor I acts as the intermediator between service technicians and customers, explaining the Service Technician's recommendations to the customer in easy-to-understand language and suggesting up-sell opportunities to keep the customer's vehicle safe
Customer Service Manager
2004 - April, 2023
Wilding Wallbeds, St. George, Utah
I was Wilding Wallbeds Customer Service Manager. I was responsible for leading 2 Customer Service Reps, 3 local delivery and insallation employees and 2 California delivery drivers. I was also the leason for our outside contractor who is in charge of our Southern California Installaiton team. My duties included creating and implementing training programs for installers, creating and implemnetating training programs for delivery drivers, and creating and implementating training programs for customer service employees. I was responsible for maintaining the companies DOT Compliance and managing the comercial fleet. I started in Feburary of 2004 as a bed builder, I became a craftsman of wallbeds and cabinets quickly. In 2005 I transistioned into Delivery and Installations where my responsibilities grew as the company grew. When I left I was the manager of the Delivery and Installation department for 5 years and the manager of the customer servie department for 2 years. I left to seek employement in an industry I shared a passion as well as to reduce travel and be home more with my family.
References
Robert Myrick
Friend & Graphics Designer
I meet Jake at Wilding Wallbeds, I was working in the IT department and we shared an office for about a 6 months. While working for Wilding I noticed many times Jake leading his employees by providing support when needed and adiquate training to maintain installation quality, and be DOT compliant. I witnessed on multiple occasions Jake assisting customers on the phone resolving customer service issues that resulted in him being named in 4 or 5 star reviews about the company.
Brandon Savage
Friend & Professional Driver
Jake and I meet when we were 8 years old, we have been good friends and over the years I can attest that Jake does not change jobs frequently, nore does he neglect his responsiblities. When Jake puts his mind to something he will meet the goal and on time.
Toby Cortez
Friend & Graphics Designer
I meet Jake while working at Wilding Wallbeds, I was he supervisor for many years, he was a key part of my delivery team and I would not have accomplished my goals without him. He and I became friends while working at Wilding Wallbeds and while we live apart we still keep in touch and meet up often for lunch or dinner whenever we are in the same town. I always joke that if it was not for me he would never be able to back a trailer.
Christine Montonna
Satisfied Customer
In 2016, I purchased a beautiful Wilding Wallbed at the Chino Hills, California store. I have been extremely pleased with the unit and have found it to be very well made. My only concern has been that the mattress has not held up well, and I can no longer sleep comfortably. I contacted the Chino Hill location and spoke to Jake Smith, Manager of Customer Service and Installation. Jake couldn't have been more courteous, professional, and helpful. He explained how to pursue a replacement mattress from Serta and promptly emailed me a copy of my purchase invoice for submission to Serta. He was so supportive and personable; he made what could have been a rather daunting experience, one I pursued with confidence and information. Due in large part to Jake's assistance, Serta has agreed to provide me with a replacement mattress. A mistake that many companies make is to not prioritize customer service. If Jake is any indication, Wilding Wallbeds has not made that mistake. He is truly an asset and a reflection of a quality company. I have always recommended Wilding Wallbeds for high quality products, but I will now commend the company for exemplary service and commitment to customer satisfaction. Jake is truly deserving of commendation.